Return and Refund Policy

Pacific Container Terminal

At Pacific Container Terminal, we strive to make the return and refund processes as straightforward and transparent as possible. Our goal is to ensure that you have a seamless experience when purchasing our products. Below, you’ll find detailed information about our return options, processing times, and our refund policy.

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Overview

At Pacific Container Terminal, we are committed to a transparent and fair returns process. Please read this policy carefully before placing your order.
 

Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:
 
  • The item is in its original, unused condition
  • The item has not been modified, installed, or altered
  • The item is returned in its original packaging where possible

The following items are not eligible for return:

  • Custom-built or modified containers (including custom paint, doors, windows, or electrical modifications)
  • Items that have been delivered and installed on-site
  • Items damaged due to customer mishandling after delivery

How to Request a Return

To initiate a return, contact us within 30 days of delivery:
 
Phone: +1 502-347-1040
 
Please include your order number, reason for return, and photos of the item if the return is due to damage or an incorrect product. Our team will review your request and respond within 2 business days.
 

Return Shipping

– Customers are responsible for return shipping costs unless the item received was defective or incorrect
– We strongly recommend using a trackable shipping service for all returns
– Pacific Container Terminal is not responsible for items lost in return transit without tracking.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
 

Exchanges

If you received a defective or incorrect item and would like an exchange, please contact us within 30 days of delivery. Exchanges are subject to product availability.
 

Payment Methods Accepted

We accept the following secure payment methods:
 
– Visa, MasterCard, American Express, Discover
– PayPal
– Bank Transfer (contact us for instructions)
– Financing (contact our sales team for details)
 
All transactions are processed securely using advanced encryption technology.
 

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